Return Policy

Last updated: April 29, 2021

Changes can be made within 14 days from the day you received the product, as evidenced by the courrier used. Under the law governing e-commerce Law 2251/1994, the consumer has the right to return the product he bought, for any reason, even unnecessary, and to request a replacement or refund.

In order to make the return, it is necessary for the product to be in excellent condition with the special markings and the order receipt. The cost of the new return shipping is borne by the buyer. Changes are always made after consultation with us, by phone at 2723071565 or at 6909257199 or via email at info@osjewelleryworkshop.com, otherwise the store reserves the right to refuse to accept your return. We suggest you use the transport from which you received your parcel.

To secure your return rights, we recommend that you use a postal, courier or transport service with a record of the status of the shipment, as we can not take responsibility in case the returned product does not reach our offices so can not be replaced or refunded. The customer is always responsible for sending the product.

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